Privacy Policy

Bexley Deaf Centre
Registered charity number: 1039183
5 Brampton Road, Bexleyheath, DA7 4EZ
Phone: 01322 351122
Email: info@bexleydeafcentre.co.uk
Website: bexleydeafcentre.co.uk

Bexley Deaf Centre is committed to protecting your personal data and respecting your privacy in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.

What information we collect

We may collect personal information when you contact us through our website or by email, including your name, email address, phone number, and any information you include in your message. We may also collect technical information such as IP address and browser type when you visit the website.

We only collect information that is necessary to respond to enquiries, provide our services, and operate the charity.

How we collect your information

We collect data when you submit a contact form on our website, email us directly, call us, or otherwise contact us about our services, events, or support. Website forms are processed securely and sent to our email inbox.

How we use your information

We use your information to respond to enquiries, provide support and information about our services, administer our charity activities, and maintain records of communications. We do not sell or share your personal data for marketing purposes.

Legal basis for processing

We process personal data under the following legal bases:
• Legitimate interest — to respond to enquiries and provide our services
• Consent — where you choose to contact us or request information

You can withdraw consent at any time by contacting us.

Third-party services

We use trusted providers to operate our website and communications, including our website hosting provider, email provider, and Google Search Console.

Google Search Console helps us understand how people find our website in search engines. It provides anonymised data and does not identify individual users.

These providers may process technical data such as IP addresses as part of normal website operation.

Data storage and retention

We retain contact form submissions and related emails for up to 12 months unless ongoing communication requires us to keep them longer. We only retain data for as long as necessary.

Your rights

Under UK data protection law you have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us using the details above to exercise your rights.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.